Drone Survey Costa Rica ("we," "us," or "our") operates the website dronesurveycr.com (the "Site"). This Privacy Policy explains what personal data we collect, how we use it, and the choices you have regarding your information.
1. Information We Collect
Information You Provide
When you submit our quote request form, we collect:
- First name and last name
- Company name (optional)
- Email address
- Phone number or WhatsApp number
- Project type (e.g., LiDAR, photogrammetry, aerial video)
- Project location
- Estimated area in hectares
- Additional project notes
Information Collected Automatically
When you visit our Site, we automatically collect certain technical data through Google Analytics 4, including:
- Pages viewed and time spent on pages
- Device type, operating system, and browser
- Approximate geographic location (country and city level)
- Referring website or search terms
- Screen resolution and language preference
2. How We Use Your Information
We use the information we collect for the following purposes:
- Respond to quote requests: We use your contact details and project information to prepare and send you a quote for drone survey services.
- Communicate about services: We may follow up via email or WhatsApp regarding your inquiry, project scheduling, or deliverables.
- Improve our website: Analytics data helps us understand how visitors use the Site so we can improve content, navigation, and performance.
- Legal compliance: We may use information as required to comply with applicable laws and regulations.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
3. Cookies and Tracking Technologies
Our Site uses Google Analytics 4 (measurement ID: G-6L0PFQRYF6), which sets the following cookies:
- _ga: Used to distinguish unique visitors. Expires after 2 years.
- _ga_*: Used to maintain session state. Expires after 2 years.
We do not use any other cookies beyond those set by Google Analytics. There are no advertising cookies, no social media tracking pixels, and no user accounts or login sessions on our Site.
You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on or by adjusting your browser's cookie settings.
4. Third-Party Services
Our Site integrates with the following third-party services, each of which has its own privacy policy:
- Google Analytics 4 (analytics): Google Privacy Policy
- Google Fonts (typography loaded from fonts.googleapis.com): Google Fonts Privacy. When you load a page, your browser sends a request to Google's servers, which may log your IP address.
- YouTube (embedded videos on blog posts): Google Privacy Policy
- Spotify (embedded podcast player on blog posts): Spotify Privacy Policy
- WhatsApp (chat links via wa.me): When you click a WhatsApp link, you are directed to WhatsApp's platform subject to WhatsApp's Privacy Policy.
- Zoho Invoice (client billing portal): Clients who access the invoice portal are subject to Zoho's Privacy Policy.
5. Data Retention
We retain quote request data for as long as necessary to fulfill the purpose for which it was collected, typically for the duration of any ongoing business relationship and for a reasonable period afterward to address follow-up inquiries. Analytics data is retained according to Google Analytics 4's default retention period of 14 months, after which it is automatically deleted.
6. Your Rights
Under Costa Rica's data protection law (described below) and general best practices, you have the right to:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request that we correct inaccurate or incomplete data.
- Deletion: Request that we delete your personal data when it is no longer necessary for the purpose it was collected.
- Objection: Object to the processing of your personal data for specific purposes.
To exercise any of these rights, please email us at dronesurveycr@gmail.com. We will respond to your request within 5 business days.
7. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a minor, please contact us at dronesurveycr@gmail.com and we will promptly delete it.
8. Data Protection Under Costa Rican Law
We comply with Costa Rica's Ley de Protección de la Persona frente al Tratamiento de sus Datos Personales (Ley N° 8968) and its regulations. This law establishes the principles of informed consent, purpose limitation, data quality, security, and the rights of data subjects. The supervisory authority for data protection matters in Costa Rica is the Agencia de Protección de Datos de los Habitantes (PRODHAB).
If you believe your data protection rights have been violated, you may file a complaint with PRODHAB in addition to contacting us directly.
9. Data Security
We implement reasonable technical and organizational measures to protect the personal data we collect against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
- Email: dronesurveycr@gmail.com
- WhatsApp: +506 7293-8970